I recognize the importance of processing your payroll seamlessly while using QuickBooks Online. Let's work on this together so we can fix this issue, tara982199.
While I understand that you've completed everything, sometimes small details can slip through the cracks. To ensure a smooth payroll run, let's do a quick second check together. Firstly, I recommend rechecking the Setup Tasks section on your Payroll Overview page to ensure you didn't miss anything. Secondly, check if you've added the required information for your employees. If not, an orange notice beside the employee's name will appear if they lack details.
Once done reviewing, you can run payroll again.
If the same thing happens after reviewing everything, I recommend performing some troubleshooting steps so you can seamlessly do this. You can use your incognito to open your QBO account since this helps prevent any errors caused by cached data or cookies that accumulate over time.
Below are the shortcut keys you can use depending on your browser type:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + P
- Safari: press Command + Shift + N
Also, you can clear your browser's cache and use a supported browser to ensure a seamless experience.
Furthermore, you can visit this article to give a comprehensive list of reports and an overview of what data they display: Run payroll reports.
If you ever need assistance with processing payroll in QBO, don't hesitate to reach out. I'm always available to help.
