I understand this hasn't been easy for you, @mr_sunshine. I'm here to ensure you get assistance in changing the correct WA PDML rates in QuickBooks Online (QBO).
You can change or update your WA PFML tax rates from your Payroll settings. Here's how:
- Go to Settings ⚙, then Payroll settings.
- Next to Washington tax, select Edit ✎ to view your rates.
- In the Paid Family and Medical Leave section, select Edit.
- From the dropdown menu, choose the new rate and enter an Effective date.
- Select Save, then Done.
However, if you're unable to find the new rate option, we can perform some troubleshooting steps to see if it's a browser-related issue. Login to your QBO account using a private or incognito window. This mode doesn't use the existing cache data. Here are the following keyboard shortcuts:
- Safari: Command + Shift + N
- Mozilla Firefox: CTRL + Shift + P
- Google Chrome: CTRL + Shift + N
- Microsoft Edge: CTRL + Shift + N
If it works, go back to your regular browsing history and clear the cache. Otherwise, you can try other supported browsers to help narrow down the cause of this behavior.
If the issue remains even after troubleshooting, I suggest contacting our Payroll Support team. They have full access to your account and can help you update the rate and determine its main cause to prevent it from happening again.
For more ideas about how QuickBooks Online handles workers compensation, see the below articles:
Loop me in if you need help updating new rates for WA PFML or have follow-up questions about QuickBooks. The Community team is always around to assist.
