I appreciate you for letting us know about your experience with the support. This is something Intuit doesn't want you to come across in your future interactions, @shaiken.
I know your Office Manager has been contacting our Payroll Support Team many times, however, I recommend contacting them again. They have tools that can check the mapping of your payroll to ensure that it will show up correctly in your bank register.
Here's how to reach them:
- Sign in to your QuickBooks Online company.
- Go to Help (?).
- Select Contact Us.
- Enter your concern, then select Let's Talk.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
For their support hours, see this link: Contact Payroll Support.
I'll be sharing this articles that will help you update your payroll accounting settings to map your payroll transactions correctly: Change your accounting preferences in QuickBooks Online Payroll.
Additionally, I'll be adding these links that will help you in setting up your retirement plans and how to reconcile your account in QuickBooks:
Know that you're always welcome to reply anytime if you have follow-up questions about payroll. I'll be here for you. Take care and stay safe.
