My problem was finally solved by Michael, a QuickBooks representative from Pennsylvania. After speaking with more than a dozen different people at QuickBooks and being told a dozen different things, including SEVERAL that told me the programmers were still working on the problem, there was actually no problem. Michael explained HOW the new calculation works and pointed me to a report to run that will give me the monthly total of exempt wages that I need to file my Alabama monthly tax return. That report is under Employees and Payroll and is called the Payroll Item Detail Report. Even though the AL-OT Exemption code shows zero on the employee's check, the amount is being collected and shows up on this report. Had even one of the other dozen people that I've spoken/chatted/emailed with, including you, actually been trained properly and knew what they were talking about, I would have saved HOURS and HOURS of wasted time, not to mention the worry and frustration of not paying my employees properly. This waste and frustration could also have been eliminated had QuickBooks bothered to disseminate a detailed explanation to all Alabama users about what was going to happen and the proper reports to run. So, to answer your question, NO, you did not solve my problem. MICHAEL solved my problem, and as best I can tell, he may be the one and only person that is answering the phone at QuickBooks that actually understands the questions the Alabama users have!! Thank YOU Michael!
