The only thing I know to do is to keep starting a new discussion every day until someone at QuickBooks helps me. I've spoken with at least a dozen different folks at QuickBooks over the last 3 weeks and STILL have not found anyone that can help me get the Alabama Overtime Exemption working correctly. I spoke with a lady for 2 hours on Friday, January 12th. She re-ran updates, re-builds and re-starts and still was not able to get it to work. After she spent 2 hours wasting my time, she told me the "back-end" programmers were still working on the problem and had not yet fixed it. Why waste my time when she knew it wasn't going to work???? She PROMISED she would be calling me back on Monday at 11am, and if not Monday, then Tuesday at 11am. Big shocker - I got no call either day. So now it's Wednesday - no update, still not working, and I've had to run my 2nd payroll of 2024 without the proper calculations for overtime for my hourly employees.
QuickBooks, how is it acceptable for you to leave your PAYING customers without the proper tools to accurately process their payrolls??? How are you okay with allowing this to happen??? If our company shamefully ignored the problems of our customers, we would be out of business in a week. And not only are you ignoring us, you are actually purposely wasting our time by telling us to call in to Customer Support, knowing full well that the program is not working correctly. Again, how are you okay with treating your customers this way??? I've looked at dozens of posts from Alabama users, all with the same reply from QuickBooks personnel - Contact Customer Support. You should not be telling your customers to contact Customer Support. YOU should be contacting us with daily updates of when this problem is going to be corrected.
