Hi Lisa,
I understand you're having fundamental issues with your Profit and Loss report. This is not the kind of experience we want you to have. In QuickBooks Online once your payroll payment is downloaded in the For review tab, you'll have to allocate them to the Payroll Clearing account and not an expense account. For PAYG Withholding amount, you'll have to allocate them to your PAYGW Liability account.
I would recommend checking your payroll chart of accounts to determine the account where your payroll journals are exported to after finalising the payrun.
- Click on the Payroll Settings.
- Click on Chart of Accounts.
- Click on Default accounts.
You can also check this link to learn more about; Matching payroll payments in QuickBooks Online.
If the issue persist, I would recommend contacting back our Customer Care Team or feel free to reply to the email thread they have sent you for further checking your concern.
Post again in the Community if you have further concerns.
