I understand how hard it must be for you, @rachelleclif.
I truly appreciate you taking the time to express your concerns about being unable to find the edit option in QuickBooks Online (QBO). For now, it is best to contact our Payroll support to further check what's causing this by accessing your account in a secure environment and determine possible solutions to your concern by manually entering the amount for the employee.
Here's how:
- Go to Help.
- Select the Search tab, then choose Contact Us.
- Type in your issue or concern in the field.
- Hit Continue.
- Click the Chat or Callback option.
You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.
For more detailed steps, please refer to this article: QuickBooks Online Support.
I'll also add this article to help you close out your current year and prepare for the new year in QuickBooks with your accountant: Year-end checklist for QuickBooks Online Payroll.
Please feel free to drop a comment below, if you have any other concerns about W2 or other QuickBooks Payroll-related concerns. I will answer them in any possible way.
