This statement is untrue - here is why I think this:
My company migrated from QBDT to
QBO Advanced with QBO Payroll Elite (July 2023).
The functionality of timesheets to payroll was causing the same issues described here, ruining the reliability of our project costing and profitability reports.
-allocating 1/5 of our staffs’ hours to projects, despite all employees designating every hour on their timesheets to a project
-incorrect mapping to chart of accounts, an issue that was never acknowledged or discussed during our onboarding with Payroll “Elite”
-vacation and holiday hours, which are unable to be designated to projects, were in fact showing up as costs on projects
———--QBO Support advised that this was a known issue; they had a new investigation open for it, and had a reopened case number for it. They had no resolution, i never heard back about the status, nor have i been able to find any pages to look up investigation numbers online
————-hired a professional QBO consultant that admittedly could not keep up with updated features
Convinced that this was a setup issue and unable to resolve the discrepancies at a project level (without using the dreaded journal entries), we’ve built an entire new QBO profile from scratch to start fresh in 2024.
In the QBO - Advanced “Account and Settings”, we selected the ability to track Classes to differentiate between our 2 offices.
In “Payroll Settings”, we selected each employee to map to the Class associated with their office.
Once everything was set up in QBO, we switched our focus to setting up QB Time. In QB Time under “Preferences”, we unchecked the box for “Class” so that our staff would not need to enter separate classes for each time entry (because we had already assigned each individual employee to the correct class in the step above)
All timesheets were entered and approved in QB Time, then we ran our first payroll in the new QBO (12/24 - 1/6, pay date 1-11).
Immediately identified that hours were correctly designated to projects in QB Time and QBO project costs, BUT when payroll processed, only 1 (out of 25) employee’s checks posted to projects.
Upon troubleshooting, we identified that by ***unchecking the “Class” box in QB Time Preferences for QBO Payroll integration***, the selection to “Track Classes” in QBO Advanced settings was consequently turned off.
Baffled, we toggled this back and forth 3 times to ensure what we’re seeing was correct - and it was.
Therefore, this response is incorrect - the Class feature IS directly linked in the integration tool between QB Time and QBO Payroll. Furthermore, we are unable to simplify our employee timesheet experience.
Please help!
