You might want to tell your salespeople to not lead people to believe that buying new software subscriptions will fix the problem. Yesterday, I spent 5hours on the phone and was led to believe that by buying a license to Enterprise - I had 2024 Desktop Premier with Enhanced Payroll - that it would fix this issue. I had just renewed both of these recently and was none too happy about buying yet another expensive license. So, I spent another $1900+ for the one license that I require, and it fixed exactly nothing. Upon the loading of the new software the agent that was helping me cancelled my subscriptions so there is no way that I can go back. I am supposed to get a partial refund for the payroll section and was told that I would get an email to say this - I have gotten nothing. So, I have very little hope that I will have anything returned to me. Too say the least I am a very unhappy customer at the moment. I am a long term Quickbooks customer and must say that this is not the way to treat customers. DO BETTER QUICKBOOKS!
