Can you please inform all of your technical service representatives that this is an ongoing issue and have them add us to a email list that when it is fixed we can be informed quickly. It seems as if most of the reps don't know about this issue and will want to screen share and try everything under the sun to fix the problem then they start asking higher up tech teams and find out that it is an ongoing issue without a fix. I spent over 5 hours yesterday on the phone with them doing screen shares, updating software, running the Hub, and then being led to believe if I upgraded to Enterprise that it would fix it - at great expense- and of course it has the same problem.
It would save so much time for everyone affected by this serious error, if the reps actually knew what was going on with this. I don't have the time right now with month end, quarter end and year end activities to spend over half of my day on the phone trying to get information about what is going on.
Please help us and yourself by communicating to your staff.
