Thank you for letting us know your experience, @mlgreen. I can understand how important it is for you to have your payroll exported and imported for year-end purposes. I'm here to help you in any way I can.
To continue isolating the issue you're having with your payroll data, I suggest reaching out to our Customer Support team. They can check your case in a secure environment and help you resolve them.
You can reach them by going to the Help icon at the top right of the account. Follow the steps below:
- Go to the Help icon to connect to a live support agent.
- Select the Search tab and click on the Contact Us button.
- Select a topic for your concern in the What can we help you with? section.
- You'll now be provided options on how to connect to our Customer Support.
Check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.
Here's more information about exporting your payroll data into QuickBooks.
We're always here if you need further guidance or information about your payroll data. Let us know by leaving a reply below. Keep safe, and have a wonderful day!
