Hi there, @rjp21.
I appreciate you taking the time to express your concerns about the changes in format in QuickBooks Online (QBO).
Upon checking here on my end, the Account Name and the Accounting Preferences still have the same format. For now, let us do some troubleshooting steps to determine if the issue is related to your browser.
To begin, please open an incognito window. This will prevent your browsing history from being saved. You can use the following keyboard shortcuts based on the type of browser you are using:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If the private browsing session works, you can clear the browser's cache to improve the program's performance. You can also use other supported, up-to-date browsers as an alternative which will provide the best and most secure experience with QuickBooks.
For future reference, I will also add this article to guide you in matching your bank and credit card statements: Reconcile an account in QuickBooks Online.
Please keep me posted on how the troubleshooting steps go. I want to ensure that this is taken care of.
