Employees and payroll
Thanks for the time you've given checking this with us today, @sjohn1,
I completely understand where you're coming from, and I can see the inconvenience this has caused your business. I'm here to share some updates about the issue you're getting when adding a time tracking user.
This problem is something our engineers are working on up to this moment. They found out that inviting a user that is already listed as an employee and has transactions in QuickBooks generates the error message. They are closely investigating the glitch to roll out a fix as soon as possible.
If you're not yet added to the notification loop, I'd recommend getting in touch with our Support Team so they can add you to the investigation ticket number INV-28913. Here's how to contact us:
- Click the (?) Help menu at the top right section of your QBO Dashboard.
- Tap the Contact us button.
While there isn't a workaround for this yet, rest assured I'll keep you posted on whatever updates we get from our engineers.
That should do it. I appreciate your patience while we continue to work on this. If you have any questions besides the ongoing issue you're getting, please feel free to let me know by adding a comment below. I'm here for you.
