I cannot even imagine how hard this must have been, @Amanda15. I understand the importance of keeping our employee's records accurate.
In QuickBooks Desktop (QBDT), a missing timesheet info could be caused by:
- The employee's profile isn't set up to use timesheets.
- Hours entered may have fallen on a date outside the pay period.
- The employee may have an incorrect pay frequency.
- A missing payroll item from the timesheet.
For more info, visit this article: Fix a paycheck with missing timesheet info.
If the issue persists, I recommend contacting our Payroll Support Team. They have the resources to get your account information and review this further while ensuring the personal details shared are carefully protected.
Here's how:
- Go to the Help menu and choose QuickBooks Desktop Help/Contact Us.
- Click Contact Us.
- Enter a brief description of your situation, and click Continue, then Continue with my account.
- Enter the single-use code you received in your email and click Continue.
- Choose a way to connect with us:
- Chat with us.
- Have us call you.
Also, if you want a quick view of your payroll totals, including employee taxes and contributions, we can run a Payroll Summary report for any date range, or group of employees in QuickBooks.
Let me know if you have more concerns about missing timesheets in QuickBooks Desktop. The Community space is available 24/7. Take care always!
