JessT
Moderator

Employees and payroll

Thank you for joining the conversation, akinabioye,

 

I understand how you feel with the support experience and the burden of having to create manual journal entries and calculate the payroll cost. 

 

I can see that initial steps were already introduced in this thread. I'm going to have to let you contact our QBO Phone team again, so they can take a look at your QuickBooks to investigate this issue further. They have the right tools to do screen-sharing and gather data for further investigations.

 

If there's anything I can do to assist you further, please don't hesitate to reach out.