Hello, Bryan. There have been no reported cases similar to yours.
Rest assured, I'm here to assist you and work towards resolving these challenges regarding the discrepancy between time activity and project labor costs.
When tracking labor costs, ensure that the time entries used for payroll are associated with the projects. This will ensure that the amounts match up without any discrepancies.
If it's set up correctly, a cache-related problem is likely causing the amount difference. Consider accessing QuickBooks through an incognito window or private browser to address this. This mode doesn't retain your browsing history, occasionally leading to software issues like mismatches, errors, and missing options. You can use these shortcut keys as a reference:
- Ctrl + Shift + N for Google Chrome
- Ctrl + Shift + P for Firefox
- Control + Option +P if you're using Safari
If it works, return to the regular browser and clear the cache to eliminate any historical data resulting in unusual browser behaviors. Switching to a different supported browser can also fix the problem.
In addition, you can check this article to manage your labor costs and profitability in QBO: Track hourly labor costs and profitability by project in QuickBooks Online.
If you have anything else you need help with managing project labor costs or related matters, please let me know by adding a comment below. I'm here to address any concerns you may have. Take care!
