netgreen
Level 3

Employees and payroll

I'm still not able to process any payroll forms in my QB Desktop 2021.  Every time I try, whether it's the Form 941 or a state form, I get the message that I have to update my Payroll.  I click on the Update, it runs for about 5 seconds, then comes back.  I try again and am told that I haven't done any updates in over 50 days.

 

I've updates QB (using the reset update option), re-booted, run it as Administrator, etc. - all to no avail. What else can I do to make this work?