Employees and payroll
I completely understand how crucial it is to have accurate payroll data, especially when it comes to reporting, steven.
Upon checking in our system, the investigation is still ongoing. We don't have a specific time frame for the resolution. Please be assured that our engineering team is diligently working to address and resolve the issue of the inconsistent population of Payroll Expenses into Project expenses.
I recommend contacting our QuickBooks Support Team so that they can add you as one of the affected users. This way, you'll receive email updates on the investigation's status and be notified once they resolve the issue. I've included the steps to contact support below.
- Go to the Help (?) icon at the top.
- On the Assistant tab, click Talk to a human.
- Enter your concern in the Type something field, then click the Send icon.
- Click on I still need a human.
- Select Get help from a human.
- You can either select Chat with us or Have us call you.
As the fiscal year comes to an end, it's time to file your taxes. I recommend checking out our Year-end checklist for the QuickBooks Online Payroll article to help you wrap up this year’s payroll and prepare for the next.
I appreciate your patience as we work through this. If you have any other concerns or questions about managing payroll and employees, please don't hesitate to add a comment below. I'm here to help you out.
