Thanks for your follow-up on this, Steven. I recognize the issue you're facing having an overstatement of payroll expenses in your wages account when running a P&L report in QuickBooks Online (QBO). Allow me to share some insights about the possible reasons for this and route you to the best support you need.
First off, please know that if the transaction that was downloaded from your bank already exists in QuickBooks, then instead of categorizing it, you may have the option to match, add, or view multiple matches to avoid duplicates.
Moreover, I suggest you double-check the setup of your employees if these are accurate and alter things that are needed. However, if there are things that really need to be corrected but you're unable to do so like deleting and recreating some paychecks, or if it already involves multiple paychecks, then it's best to reach out directly to our Payroll Support team. They have all the necessary tools to pull up your account securely and make corrections if needed.
Here's how you can reach out to them:
- Go to the Help icon in the top right-hand corner.
- Select Search, then press the Contact Us button.
- Enter your question in the box and hit Continue.
- Choose the best way you'll want to reach out to us.
Please consider checking our available hours to make sure we address your concern timely.
Don't hesitate to leave a reply if you have other QuickBooks concerns. The Community team is here to assist.
