I have Quickbooks Online Payroll and I'm trying to export it to my computer then import it into my Quickbooks Desktop file. I have chatted and been on the phone with quickbooks multiple times. It finally worked one time during about 5 different calls to Quickbooks and now it won't work again. It has exported multiple times in the past before I started having this problem. I get an error that says You are trying to open a Quickbooks file. ONly Quickbooks company files can be opened this way. All I am doing is exporting from Payroll (online) and when I try to import into my Quickbooks desktop it says We weren't able to import your file. I really need this to import and don't have the time to spend hours again on the phone with Quickbooks support while they move me back and forth between Online Payroll and Desktop departments with both saying it isn't their issue and that I need to talk to the other dept. Please help. My company file has been updated.
