Employees and payroll
Hi there, silabbate.
The steps or interface for reprinting W2s hasn't been updated. Although, you will see Manage W-2s instead of the View button if you are printing a copy for an employee.
Then, click View and print afterwards.
Just in case you can't also see that, excessive cache and other browser-related issues might have caused the buttons to not show up.
To fix issues related to cache and other browser-related problems in QuickBooks Online (QBO), you can try logging in to your account in an incognito or private browsing session. This can help ensure that the browser does not cache old information from previous sessions.
Here are some steps you can follow:
- Open your browser and click on the three dots in the upper-right corner.
- Select "New Incognito Window" or "New Private Window" from the dropdown menu.
- Log in to your QBO account in the new window.
Alternatively, you have the option to switch to other browsers and log in to your account using them. Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge are all compatible with QBO.
Following this, go back to the Taxes section and check if you can see the View or Manage W-2s buttons. If you can see them, return to your original browser and perform a cache clearing. Please refer to the following article for guidance: Clear Cache and Cookies to Fix Issues When Using QuickBooks Online.
Allow me to provide you with these articles for further assistance and points of reference when it comes to printing or filing your W2 forms:
The Community is always here if you need anything else.
