Employees and payroll
Hello there, @wegerm. I appreciate the screenshots you've provided, along with the detailed information about the error message you received and the steps you've taken to resolve this. They give me a clearer understanding of how to assist you with your concerns.
Upon checking here, I've found out that there's an ongoing investigation about the error message: QB Bill Pay "Payment Can't be scheduled right now. Our Engineers are aware of the issue, and it is in the process of being prioritized/investigated. Although this is being actively looked at, we do not have an ETA for resolution at this time.
For now, I recommend that you contact our Customer Care Team. They will keep you updated on any developments regarding the issue. By reaching out to them, you can be added to the list of affected users, and they will notify you via email about any updates regarding the resolution. You can present this investigation number (INV-90612) to our representative to speed up the process.
Here's how:
- Go to the Help icon to connect to a live support agent.
- Click on the Contact Us button and provide some details about this concern.
- Provide us some information about your concern in the What can we help you with? box and click on Continue.
- You'll now be provided options on how to connect to our Customer Support.
Please check out our support hours to ensure that we can address your concerns on time.
On the other hand, since you're not using QuickBooks Payroll, you can choose between ACH Bill Pay or paper checks to pay your contractors. The prompt message you received indicates that the system has detected that you haven't used the direct deposit option. For more details about using a paper check when paying a contractor, see this article: Pay a contractor with a paper check.
In case you want to turn on the payroll option in your QBO account so you can pay your contractor using direct deposit, from the Workers (Payroll) menu, click Employees. Tap the Get Started button and select the payroll service of your choice.
Let me also share these resources that will guide you in recording your bills and setting up your company for direct deposit:
- Enter bills and record bill payments in QuickBooks Online.
- Set up your company payroll for direct deposit
We appreciate your patience in this matter. Please know that you're always welcome to post a reply if you have any other questions about paying your bills and contractors. I'll be here ready to assist you.
