SarahannC
Moderator

Employees and payroll

I appreciate you for consistently revisiting this conversation and adding a screenshot, cayaconstruct.

 

I also tried editing the hourly cost rates. So far, I've successfully changed the cost rate of the time, and I haven't experienced any odd behavior or received an unusual message.

 

Know that we appreciate you for performing the initial steps to edit the rate by going to QBT and unapproved the time there. Doing that shouldn't remove the data in QuickBooks Online (QBO). 
 

Your experience is our top priority. Thus, we invite you to contact our Support Team. We'll need to investigate why it happened on your end. They'll be using their available tools to figure out some changes and resolve them in no time.
 

Within your QBO account, go to Help in the upper-right corner. In the Search tab, click Contact us.

 

Stay in touch if you have follow-up concerns. I always want to make sure you can correct the rate and other information in the system. Bye for now and stay safe.