Mary773: This has been a nightmare, one at a time is insane, but we're going to send mass invites back out to everyone that has not signed up yet and threaten them if they don't get on it right away!!
In the meantime, this is a chat with one of the support staff at least to get one person fixed. Who knows maybe it could work for you on a few people. Take care, crystala
INTUIT WORKFORCE - ONE INSTANCE OF NOT BEING ABLE TO LOG IN
Thank you! Can you have her login through the email invitation by following these steps below :
Also please send them a new email invitation before following these steps:
- Open the new email invite by clicking on "Get access to paychecks" or "Create account" or green button, once you are routed to the Workforce website, copy the link on the address bar, then open an incognito window and paste the link on the incognito window/browser’s address bar.
- Sign In with the user ID and password. Note: If routed to the Create an account page, scroll down to the bottom and click on "Already have an account" blue link.
M
3 . Click on "Continue" to (name of the company) or Accept invitation button.
We will get up with her and have her follow these steps after we send an invite. Can you tell me what happened? or is it just an odd case?
What happened, was the process of setting up your Workforce account was unsuccessful. There was not indication they have logged in through the email invitation which is why they got the message
M
It could be because the email invitation was expired and they needed to reset their password as well. It will also expire after 2-3 times are attempted.
