Online payroll lost sync with our Quickbooks online account. Again. This happens EVERY single time you make changes or updates to improve your system. It never improves, there are always bugs and kinks to work out, AND your annual rate as well as your monthly surcharge continues to increase. Every time I call Intuit to help me troubleshoot, it is a minimum of a 3 hour conversation, to no resolve, other than, "this is a known problem by our Engineering Department, we appreciate your patience." This is absolutely unacceptable and frustrating to be paying a higher premium for a poorer and poorer product with no technical support. I am actively looking to take our business elsewhere.
