KellyAcct
Level 1

Employees and payroll


I spent an hour on with support last night an had my issue resolved. I was having the issue in Desktop Accountant. Below are the steps the rep had me take.

1. Download and install the latest updates from the website. This was mine, you would need to find your version. https://downloads.quickbooks.com/app/qbdt/products?productName=QuickBooks%20Desktop%20Accountant&edi...

2. Navigate to control panel > Uninstall a Program > Locate your Quickbooks on this list and double click. The Wizard will open, on the second screen select Repair. Follow though the Wizard


Not sure if the following was necessary but we did this before trying to reopen the payroll center

3. Download and open Quickbooks Tool Hub . The link is listed under step 1 on this link.  https://quickbooks.intuit.com/learn-support/en-us/help-article/login-password/fix-common-problems-er...

4. Navigate to Company File Issue. Run both 'Quick Fix my File' and 'Run Quickbooks File Doctor'. These steps probably took the longest. 


After all the above I was able to open my Company files and navigate into the payroll center without it crashing. Hope this helps someone else!