Ensuring that employees can access their paystubs is crucial for a smooth payroll process, @lmbookkeeping.
Let's work together to troubleshoot the issue and find a solution that allows your employee to access their paystub conveniently.
Before we continue, could you please clarify whether you sent it using a new email or an existing one? Any additional details you can provide would be greatly appreciated.
It seems that despite your attempts to re-invite her on your end, the problem persists. To address this, please advise your employee to log into Workforce using the accurate user ID and password. It's essential to note that using an Intuit account login (e.g., TurboTax or Mint) that is not linked to your Workforce account may result in an error message.
Meanwhile, you can access this link and log in by entering your email and password: https://accounts.intuit.com. Afterward, follow the subsequent instructions to complete the process.
- Click edit on the user id (change user id into something else other than the email)
- Go back to the invitation email
- Click to get access to the paychecks tab
- Create an account by entering the full email address and setting up a password.
After that, I suggest going back to the invitation email and completing the account setup for the Workforce.
If the issue persists, allow your employee to contact our support team. They have advanced tools to view your account in a secure environment and help you investigate the root cause of your concern.
Moreover, you may consider sharing this article with your employee, as it offers helpful instructions on how to effectively manage personal and payroll records in Workforce: View your paychecks and W-2s in QuickBooks.
Let me know the result in the comment section below. I'll be around to help you further with your employee's QuickBooks Workforce concern. Keep safe always!
