I called TurboTax per your instructions (also here https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/i-have-a-new-employee-that-d...) at [Removed]. I talked with a number of people, and was redirected the the wrong department a bunch of times, being told each time that I needed to talk to a different person, per usual. Nobody I talked with had heard of this product. Someone with Quickbooks support eventually told me that employees would need a Credit Karma Money Spending card, which apparently is a product TurboTax has a relationship with, where customers getting tax refunds can easily get the refunds along with a debit card.
So I called support for that product [Removed] and was told that my employee would have to get a Credit Karma checking account, then get the card tied to that account. Not a solution!
I have come to the conclusions that #1 your customer support is a joke, and #2 there is no such thing as a Turbo Pay prepaid visa card. Please prove me wrong by linking a website that I can direct an employee who does not have a checking account to, so they can sign up for this card!
