Hi there, @Fourty6.
It isn't the kind of experience we'd want you to have when using our programs. I want to ensure you can get through this. With that said, I'd recommend contacting our Customer Care Team. This way, they can access your account in a secure environment and proceed to conduct further investigation to determine the root cause of the issue. I'll write down the steps to get you going:
- Sign in to your QuickBooks Online company.
- Go to Help (?).
- Select Contact Us.
- Enter your concern, then select Let's talk.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
For more details, please see this article: Contact Payroll Support.
In addition, here's an article to help you ensure your data stays accurate inside QBO: Run reports in QuickBooks Online.
@Fourty6, please keep me posted on how it goes. I'll be here to provide further assistance if needed. Take care, and have a nice day!
