Thanks for letting us know about this matter, @linas1. I can share some details to get this sorted out properly.
With your case, I know you've already contacted our support team. However, I would still suggest you get in touch with them. They have the tools to check your account and can share updates on the case opened.
Also, we're unable to check your setup here in the Community forum due to it being a public forum. We're unable to share and view any confidential data.
You can refer to this article on how you can reach out to our support: Contact QuickBooks Time support.
I've also added this article for more details on managing timesheets for invoicing and payroll in QuickBooks Online: Export QuickBooks Time timesheet data to QuickBooks Online.
Please keep me posted if you have any other concerns or updates about importing and exporting data to QuickBooks. I'll be around. Take care!
