Thanks for chiming in on this thread, @clavis_mgmtco. I've got some information you need about your concern with direct deposit reversal.
We can request this, but this doesn't guarantee you'll get the money back. Please know there's also a $75 charge, even if unsuccessful. If you don't want to pay, you can reach out to your employee directly.
To submit the request, here's how:
- Open the Direct Deposit Reversal form.
- Click Add Request.
- Complete the required information and transaction information.
- Select Save.
- You can void the paycheck in your payroll records once the reversal is approved.
If it's posted on the terminated employee's bank account, you can contact our QuickBooks Online Payroll Support team to help trace the direct deposit.
To learn more about when and how to do this process, visit this article: Reverse a direct deposit.
Also, check out this handy resource if you want to create a final paycheck for your terminated employees: Create final paychecks for terminated employees.
I'll be around if you need further assistance with payroll-related tasks. I'm very eager to help.
