Candice C
QuickBooks Team

Employees and payroll

Good afternoon, @ChiefBridgeFuser

 

Thanks for chiming back in. Let me point you in the right direction to get this handled once and for all. 

 

I can see how trying to merge the old and new employee could be high risk for your business. However, this is the reason to perform a back up before using any of the steps that I provided. 

 

If you'd like to walk through your account with someone from our team to help you resolve this error, I recommend requesting a callback in the product. 

 

Here's how: 

 

  1. Go to the Help menu. 
  2. Press the QuickBooks Desktop Help option. 
  3. Tap the Contact us button/hyperlink. 
  4. Give a brief description of the problem and click Let's talk
  5. Scroll down and pick to Get a callback

 

Afterwards, you'll receive an estimated time of when they'll be in touch. 

 

It's my priority that you get back to running your business as soon as possible. Have a wonderful day!