I wish you didn't have to deal with this issue for so long, @Daren. Don't worry. I'm here to ensure you'll get the best help available, so you can add a Time-Tracking Only user in QuickBooks Online (QBO).
As per checking, we have closed investigations related to this case. According to our engineers who looked into the issue, the cause for the conflict is that the employee already has Workforce access, and we are unable to utilize the same name and email address in QBO for the second time.
Having said that, I recommend using a different name and email address when inviting them as a Time-Tracking Only user.
If the issue persists, it's best to reach out to our customer support so they can reopen the investigation and provide a permanent fix. To do that:
- Go to the Help icon and click the Search tab.
- Select Contact Us.
- Enter a short description of your concern and select Continue.
- Choose between Chat with us and Have us call you
Furthermore, you'll want to invite your accountant to reevaluate your books, make corrections, and work on any issues. They have additional privileges that allow them to undo reconciliations, reclassify transactions, and write off invoices.
Feel free to return to this thread whenever you have any follow-up concerns about inviting users to your QBO account. I'm always available to attend to your queries. Have a wonderful day ahead!
