Hello, nasavs.
We're only a step away from activating the direct deposit service. So, I'll lay down the steps to help you get past the test debit issue.
It sounds like the direct deposit activation process has not yet synced with your company file. Other than that, this might also be caused by incorrect information on the Payroll Account Maintenance page.
Let's do the following steps to fix the test debit issue:
- Go to Employees, then hover on My Payroll Service.
- Select Account / Billing Information.
- Check the information under the Company Information section and see if the details are correct. Click on Edit if one of the fields is incorrect.
- Under Direct Deposit Information, check the status. If it's still shows as pending or if it prompts you to go through the process again, click Log Out.
- Log in again with your account to resync the data, then check the Direct Deposit Information section again.
However, if the status is still pending or if it still prompts you to process the debits again, we'll want to have this checked with our support.
One of the agents will take a look at your account and check the test debit process status and ensure the direct deposit service is activated.
Here's how to reach them:
- In QuickBooks Desktop, press the F1 key.
- On the Have a question? window, click the Contact Us button.
- In the text box, enter something like "cannot enter two test debits for direct deposit."
- Proceed with Continue, then choose how you want to reach us (phone or chat option).
After activating the direct deposit service, do you need help adding and paying your employees in QuickBooks? I'll add these articles in case you need a guide:
If you have other concerns about your payroll or the direct deposit service, please let us know. If you happen to come across any difficulties while managing your employees, entries or reports, add the details to your reply. My team and I will be around to help.
