Hi there, @jaf05c.
Thanks for taking the time to follow along with the thread and sharing your concerns.
Your subscription should include unlimited time tracking users so long as you're using QuickBooks Online Essentials or higher. Since you're having issues with the feature, I recommend contacting our Customer Support Team. This way, one of our agents can review your account in a secure environment and investigate this matter further.
You can use the link I've included below to connect with our team.
Please let me know if you have any other questions or concerns. Take care!
