This is not the kind of experience we want you to have, @CSS777.
To further check why the Auto Payroll was blocked and verify if there's any other option aside from deleting the payroll run, I suggest reaching out to our Customer Support team. You can do it by going to the Help icon at the top right of the account.
Follow the steps below:
- Go to the Help icon to connect to a live support agent.
- Click on the Contact Us button and provide some details about this concern.
- Provide us with some information about your concern in the What can we help you with? box and click on Continue.
- You'll now be provided options on how to connect to our Customer Support.
Check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.
Here's how you can make a one-time change to your employee's payroll info, make a permanent change to your employee’s payroll info, pay your employee manually, and turn off Auto Payroll: Manage your Auto Payroll.
I'm always here if you need more help with your account. Keep safe, and have a great rest of the day!
