I have been on the phone with Intuit twice with no clear answer as to the cause of my Auto Payroll being blocked. I was advised on April 5 to run the payroll manually and this would unblock the Auto Payroll.
Today, I called to see if I could get a better answer from maybe a different Intuit representative. This time, I was told to DELETE my manual payroll and this would create the Auto Payroll automatically and I performed the DELETE of the paychecks I had set up to run manually. Of course, nothing changed, the Auto Payroll was still blocked. I was escalated to another Inuit representative who told me to DELETE my payroll after it has run!
I asked this manager to repeat those instructions and she did so three times and every time I responded, but if I delete the manual payroll, my employer reports will be incorrect and the W-2s and other paychecks associated with the deletion will be underreported. The manager said "yes, I understand and I am sorry for the inconvenience".
Does anyone have a clear answer to this frustrating issue? I was told this is an Intuit problem, the engineers are aware and my questions are so many: Why was the employer not notified? What is the true resolution with deleting a payroll that has already run? Intuit representatives seem lost with issues of compliance?
