Thank you Mark for replying and trying to help. Unfortunately, i called the number you provided for the Quickbooks Time support, explained the problem and what you said needed to happen. They had no idea what i was talking about and said there was nothing on their end they could change in the settings.. so i spent two hours on the phone after being transferred multiple times to multiple people and they checked every setting i had, even did a screen share and they confirmed i have everything set correctly and have no idea why it's not working and showing up under "Class" on my reports instead of Unspecified. Basically spent three hours speaking to four different people and no one could fix the problem. Starting to think we need to cancel QBO all together and go back to the old software unfortunately as no one seems to be able to fix this and it's the only reason we moved to QBO because we were told Payroll could be classified by Class.
Thanks anyway.
