I understand the importance of getting the error when exporting transactions from QuickBooks Online Payroll fix as soon as possible. Let me provide you an update about it, Lori B.
Currently, have an ongoing investigation into the exact error message you've stated. Our engineer is currently working on it. We appreciate your patience as we investigate this further.
For now, I'd recommend you contact our QuickBooks Support Team so that they can add you to the list of affected users and get notified via email when there's an update. Also, they can check why there's no Payroll Settings option from the Gear icon since you've done the basic browser troubleshooting steps.
Here's how:
- From your company file, go to the Help menu.
- Choose Contact Us.
- Type in your concern, then click on Let's talk.
- Select a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
See this article for the schedule details: Contact Payroll Support in QuickBooks Online.
Moreover, please check this article for future reference: Export your payroll data into QuickBooks.
If you have any other Payroll concerns in QuickBooks, feel free to post a reply. The Community is always here to serve you. Take care!
