We are a new QB Payroll user, we formerly used ADP. Today, I received an email that one of our employees' direct deposits were unsuccessful because the account is unknown. With the QBO Advanced platform we're only able to view the last four of the bank account and that information is correct. I reentered the account information according to our files and after double checking with the employee that the account number was accurate. This employee has his funds split into 2 accounts, with the larger deposit being accepted and the smaller direct deposit returned. I can't void the check because it contains 2 direct deposits. What is the solution to this issue?
