Thank you for bringing this to our attention, @rbird64. Let me direct you to the proper support available to sort this out.
Suppose you'd like to contact our phone support team again to help you with the process and correct your W2s. They have tools that can securely look into your account and dig deeper to determine the root cause of this. You can follow the steps provided by my peer above.
Also, here's an article you can read to learn more about connecting to our support: Contact Payroll Support.
Know that the Community will always be here if you need additional assistance with correcting your Form W-2. Take care!
