Let me add to this. The people at QuickBooks are useless pieces of garbage who are trained to BS you to keep you chasing your tail. I have the exact same issue for a month now, have been completely unable to do my bookkeeping, and keep getting the same runaround. I’ve called on the phone, chatted, talked calmly, talked in an exasperated manner, you name it. EXACTLY as you said they pretend it’s not a known issue until you press and demand to speak to someone higher up, then “oh yeah it’s a known issue our engineers are working on”. For 8+ months, with NUMEROUs former Intuit payroll folks having the same issue, their “engineers” haven’t figured anything out? Is this a joke? After almost a month I’ve been told there’s no timetable for my case. I SPECIFICALLY asked them to update me, have heard NOTHING for the past 9 days. I have NEVER dealt with such utter incompetence from an online service.
