Thanks for reporting this behavior, @sweet3.
You might be experiencing some browser issues. The system occasionally behaves strangely when the browser frequently accesses pages that could be due to corrupted cache files. To rectify this, let's perform a few troubleshooting solutions. I suggest using a different browser or a private window. Depending on the browser you're using, you can use these keyboard shortcuts:
- Mozilla Firefox or Microsoft Edge: CTRL + Shift + P
- Google Chrome: CTRL + Shift + N
- Safari: Command + Shift + N
If you're now able to access your QuickBooks Online accounts, reports, and printing, go back to your regular browser and then clear its cache to enhance your browsing experience. If not, use other supported web engines. The current one you're using may have a temporary issue with QuickBooks. Utilizing a new browser allows you to get back to working order.
However, if you're still getting the same error, I recommend getting in touch with our QBO Support. They can get your account details in a more secure environment and link to the ticket for immediate updates.
Here’s how you can reach out to them:
- Go to Help and click the Search tab.
- Click Contact Us at the bottom.
- Enter your concern in the box and click Continue.
- Choose Start a chat or Get a callback.
Please consider checking our available hours when contacting them to ensure we address your concern on time.
For future reference, you may read this article to learn how to get the most out of your financial reports: Customize reports in QuickBooks Online.
If you have additional questions or concerns about managing your QBO account, let me know in the comment below. Take care.
