I have the same issue the past couple weeks and your payroll support are largely idiots. I've called about this and was told they would look into it and get back to me, heard nothing for 2 weeks. Was on a chat with someone a couple days ago, they left the chat. It seems your employees are well versed on blowing us off when they have no clue. As if I have time to chase an issue that is squarely YOUR issue. You guys should be aware of this and fix it rather than making us call a bunch of time and go through a 20 process to learn absolutely nothing. I've attached my chat for reference.
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