Hi there, thatoldshopalaska.
I'd be glad to share some information about switching direct deposit to paper check in QuickBooks Online (QBO).
If direct deposit is selected on the run payroll screen, this is exactly what is shown on the preview screen. To sort this out, we can perform some basic troubleshooting steps to make sure the issue isn’t browser-related. It’s possible that local internet cache files are the reason for this unexpected behavior.
Let's start accessing your account using a different or private browser. You can use either of these shortcut keys:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
Once in, try to select direct deposit. If it works, go back to your regular browser and clear its cache. This is done to speed up the process the next time you do a transaction in QuickBooks Online. Also, an alternative way is to use other compatible browsers.
However, if the issue persists, I'd recommend contacting our Customer Care Team. This way, they'll be able to pull up your account in a secure environment and investigate this further.
Here's how to reach them:
- Click the Help menu in the upper-right-hand corner.
- Type in "Talk to a human", then press Enter.
- Look for I still need a human and click on it.
- Click Get help from a human or Contact Support Team.
- Select between Send a message, Schedule an appointment, or Get a callback.
You can check out this article for our most updated contact information and scheduled hours: Support hours and types.
Also, you can check these articles to learn more about how to process direct deposit in QuickBooks:
Stay in touch if you need additional assistance in fixing your direct deposit issue. I'll be always around to back you up. Have a good one
