I can see the urgency in running payroll and the convenience to have it done automatically. I have other troubleshooting steps to help you fix your payroll issue, ptramirez.
First, you'll have to make sure that QuickBooks is updated to the latest release to keep up with the latest payroll fixes. After that, get the latest tax table update. The payroll tax table provides up-to-date, accurate rates and calculations for federal and supported state taxes, payroll tax forms, and e-file and e-pay options. To download the latest tax table, follow the steps outlined below:
- Go to Employees, then select Get Payroll Updates.
- To know your tax table version:
- Check the number next to You are using tax table version:.
- To identify if it’s the correct version, see the latest payroll news and updates.
- To find more details on your tax table version, select Payroll Update Info.
- To get the latest tax table:
- Select Download Entire Update.
- Select Update. An informational window appears when the download is complete.
Secondly, if you're still having the same issue, you can check your system time and date settings. Then, update them.
After that, reboot your computer. Once done, try to submit payroll if it's successful.
However, if the same thing happens, I recommend reaching out to our support team so they can double-check your issue further. They also have the tools to pull up your account in a secure environment.
Also, our phone support team may be receiving a lot of calls at the time you made a call that's why it takes a while to be connected. But eventually, an agent will be assigned to assist you. But I appreciate your time and effort in waiting in line.
Additionally, QuickBooks provides a variety of reports that cater to your business and employees' information. You'll only have to customize them to show the data you need most. Learn from this article for your reference: Customize Payroll And Employee Reports.
Please get back to us if you have further questions about payroll. I'll always be right here to help.
