Hello, Nickie.
I can only imagine how affected your employees, business partners, and contractors are on the current issue. I would also become worried since we're talking about taxes here, and the deadlines are just around the corner.
At the time of this reply, our engineers are still working and investigating the issue. As mentioned by my JessT, you'll be receiving an update through the email attached to your case.
I see that you've already called us before. I would still recommend contacting our phone support if you have additional questions or need to add more details about the issue.
We can give the investigation or case number to the next agent. They can also look up the status and give you updates if needed.
If you need help seeing the payroll data from last year, I'll add this article about running basic payroll reports: Run payroll reports in QuickBooks Online Payroll.
You can always drop by here if you have concerns about your taxes or payroll. Reply or create a new thread, and we'll be there to hear you out and lay down a guide or two.
