Employees and payroll

Hi there,

Thanks for bringing this error to our attention. Let's run some steps to resolve the error message so you can run the Client-Ready Payroll report successfully.

Let’s isolate this issue by performing some troubleshooting steps. To fix this, we can verify and rebuild your data. This process scans your company files for errors or data damage.

Here’s how:

1. Go to the File then Utilities. Select Verify Data.
2. Wait for it to load.
3. Click File again, Utilities, then Rebuild Data.
4. Press OK when you get the message Rebuild has completed.

For other damage troubleshooting steps for Windows, feel free to check out this article: Verify and Rebuild Data in QuickBooks Desktop

If you get the same result after running those troubleshooting steps, I suggest using QuickBooks File Doctor. To begin, download and install the most recent version (1.4.0.0) of QuickBooks Tool Hub. Then let’s install the program by opening the downloaded file (QuickBooksToolHub.exe) and follow the on-screen instructions.

To open the tool hub, double-click the icon on your Windows desktop. We recommend running QuickBooks File Doctor on Windows 10, 64-bit.Then, run the Quick Fix my File utility by following these steps:

1. Select the Company File Issues tab from the tool hub.
2. Click Quick Fix my File from the drop-down menu.
3. Tap OK to launch QuickBooks.

If the issue persists, you’ll want to proceed to Step 3 to fix your company file and network issues.

If you still encounter the same trouble after going through the steps above, I recommend contacting our Support Team. As much as I would like to take a look at your account and figure out what’s going on, we’re unable to do that in public space. I’ll show you how:

1. Go to the Help menu, then select QuickBooks Desktop Help.
2. Select Contact Us.
3. Give a brief description of your issue, then Continue.

See this reference to learn more ways of connecting with us: Contact QuickBooks Desktop support. It contains the support hours you’ll want to take note of so we can address your concerns timely.

Additionally, I've added this article to guide you if you want to personalize reports in QuickBooks Desktop: Customize reports in QuickBooks Desktop.

Join us again in the Community if you need anything else aside from generating client ready reports. I'll be around whenever you need help. Wishing you and your business continued success.