Good day, Tracey1960.
I appreciate you joining us in this thread. I've got some information about the error that you're getting.
I was able to confirm that there's an ongoing issue with summarizing Payroll Data in the Excel files from QuickBooks Desktop. For now, you may want to give us a call to receive updates. When you do, provide this investigation number: 24847.
Here's how:
- Sign in to your QuickBooks Online (QBO) account.
- Go to Help.
- Click on Contact us.
- Enter your concern and click on Let's talk.
- Choose either Start a chat or Get a callback.
From there, one of our agents will be able to pull up your account securely and add you to our notification list. I'll also personally reach out to them and gather some information on this, so I can update you once this has been fixed
Thanks for your patience and understanding. Please know that this issue is being treated with utmost urgency. Leave a message below if you have any other concerns. I'll be around.
