Bryan_M
QuickBooks Team

Employees and payroll

Hi there, @chefsusie.

 

Let me clear things out. Most of the time the error you've encountered occurs when the versions of the add-in are incompatible with the newer excel.

 

I recommend contacting Microsoft Tech support because they have the complete resources to figure out the root cause of the error.

 

Additionally, I'll provide articles below for future reference: 

 

 

If you need further assistance with exporting the W-2 e-file or any related concerns, don't hesitate to reply to this post. Take care!